Shipping policy

Litehouse Lighting LLC - Global Shipping Policy

At Litehouse Lighting, we understand how important it is to receive your order quickly and reliably—so you can start transforming your outdoor space without delay. Here's what you can expect from our shipping process:

Processing Time

Orders are typically processed and dispatched within 1 business day from the time of purchase, excluding weekends and public holidays. During busy periods (like seasonal sales or product launches), processing times may be slightly extended. We appreciate your patience during these moments.

Shipping Methods

We offer several shipping options to accommodate your needs, including standard and express shipping. The availability of shipping methods may vary depending on your location and the items in your order.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • The weight and dimensions of your items
  • Your shipping destination
  • The chosen shipping method

We offer free shipping on orders over a certain value (where applicable) — this will be clearly noted on our product pages and at checkout.

Delivery Timeframes

Estimated delivery times depend on your location and shipping method selected. Most orders are delivered within:

  • 4–8 business days for standard shipping
  • 2–3 business days for express shipping

Please note: Delivery times are estimates and may be affected by factors like customs delays, extreme weather, or carrier disruptions.

Address Changes

If you need to change your shipping address after placing an order:

  • Contact us immediately at hello@litehouselighting.com.
  • We’ll do our best to update your address before the order is processed.
  • Unfortunately, once an order has been processed or shipped, we cannot guarantee changes.

Order Cancellation

We aim to process orders as quickly as possible. You have a 2-hour window after placing your order to request a cancellation.

To cancel, email us at hello@litehouselighting.com with your order number.

If your order has already entered processing or shipped, you may still be eligible for a return in line with our Return Policy.

Questions?

For any shipping-related inquiries, feel free to reach out to us at hello@litehouselighting.com. We’re here to help and ensure a smooth delivery experience.