For any queries regarding your purchase and the status of your delivery, kindly do check your email for your parcel tracking number. This tracking number is clickable and will redirect you to a dedicated tracking page with all the updates from our delivery partner.

Please do note, that updates may take up to 24 hours to reflect once the parcel has been picked up from our warehouse.

Try our FAQ page for most product queries.

Our support specialists are here to help! Reach out on email and we will respond within 24 hours.

At Litehouse, we’re committed to your satisfaction. We offer a 90 days risk-free money back guarantee. If you are unhappy for any reason, you have 90 days to return it for a full refund. 

Additionally, all our products include a 2 year warranty for your peace of mind.

For more details, please refer to our easy return process outlined in our refund policy.

All orders are shipped from our centrally located warehouse. We offer free shipping on orders over a certain value depending on where you are.

Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7 to 12 days. Delivery details will be provided in your confirmation email.

For more details, please refer to our shipping policy.