Widerrufsrecht

Litehouse Lighting LLC - Global Return & Refund Policy

At Litehouse Lighting, our goal is to deliver products that transform your outdoor space and leave you feeling good. If something's not quite right, we've made returns simple and transparent for customers around the world.

90-Day Worldwide Return Policy

You have 90 days from the date of delivery to return an item for a full refund or exchange provided it meets our return conditions below.

To start a return, Click Here for our return portal. We’ll provide return instructions and guide you through the process. Please do not send items back without first submitting your return or contacting us — they will not be accepted.

Warranty Returns (Faulty Product Within Warranty Period)

All Litehouse products are covered by our 2 year warranty. If your product develops a fault within the warranty period, you can request a replacement by submitting your warranty claim through our return portal. Click Here

Refund Eligibility

To qualify for a refund:

  • The item must be unused, in new condition, and returned in its original packaging with all parts included.
  • You must provide proof of purchase (order number or receipt).
  • The return must be initiated within 90 days of delivery.

Please note: We may not provide free returns. Customers may be responsible for the cost of return shipping. However, we do not charge restocking fees, and full refunds are provided for qualifying returns.

Non-Refundable Items

We cannot accept returns for:

  • Items that have been used, damaged, or returned without original packaging.
  • Products marked as final sale.
  • Gift cards.

If you're unsure about your item's eligibility, reach out to us first.

Damages, Defects, or Missing Items

Please inspect your order upon arrival. If your product arrives damaged, defective, or you're missing an item:

We’ll make it right by issuing a replacement or refund as appropriate.

Bundles & Promotional Offers

If you return part of a bundle or an order with promotional freebies:

  • The value of the free or discounted item(s) kept will be deducted from your refund.

EU Customers: Right of Withdrawal

If your order is delivered to a country within the European Union or an applicable EFTA market, you have a statutory right to withdraw from your online purchase within 14 calendar days of receiving your order, without providing a reason.

To exercise your right of withdrawal, you must notify us within this 14-day period using our EU Right of Withdrawal function: https://litehouselighting.loopreturns.com/#/withdrawal

Once your withdrawal request has been submitted, you will receive confirmation and instructions for returning your item(s).

For an eligible withdrawal, we will refund the price paid for the returned item(s), together with the applicable standard outbound delivery charges, duties and taxes. You are responsible for the cost of returning the item(s) to us, unless the goods are faulty, defective, or we have otherwise agreed to cover the return cost. Where we provide a prepaid return label, the cost of that label may be deducted from your refund.

You must return the goods within the applicable statutory return period following your withdrawal notification. You may inspect the goods as you would reasonably be able to in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

This statutory right of withdrawal is separate from and does not affect our 90-day returns policy, which may provide you with additional return rights after the statutory withdrawal period has expired.

Refunds

Once your return is received and inspected, we’ll notify you of approval. If approved:

  • A refund will be issued to your original payment method within 10 business days.
  • Note that your bank or card provider may take additional time to process the refund.

If it’s been more than 10 business days since your return was approved and you haven’t received your refund, please contact us.

Contact

Questions? Email us at hello@litehouselighting.com and our support team will be happy to help.

We’re here to ensure you have a hassle-free experience and feel confident shopping with Litehouse Lighting, wherever you are in the world.